Premium Support Package

$134.00 / month and a $15.00 sign-up fee

Peace of mind for those slightly bigger sites. This is the top notch. The best support we can give, done in the fastest time possible.

Category:

Description

  • Weekly WordPress core, plugin, and theme updates
  • Security plugin installed and set-up
  • Caching plugin set-up and tested
  • Uptime checks every 60 seconds since we know your website is important to you
  • Daily integrity monitoring, malware scanning, and blacklist check. 
  • Daily backups, stored for 30 days
  • Monthly backups, stored for 3-months
  • Response within 7-working hours

IMPORTANT:

  1. Each package is valid for one website.
  2. If you choose to purchase more than one package from us, contact us and we can offer you a discount.
  3. If you have purchased our website creations, online store, or memberships sites service, please contact us and we will give you a special discount.
  4. All support plans are invoiced on a monthly basis and are on a 3-month rolling contract with a one month notice period to cancel.
  5. All plans are subject to a paid assessment (which is the sign up fee) of your site for suitability before a support plan is agreed (unless I already know the state of your site).
  6. Old, very out-of-date, or broken sites may require additional time to get them into a workable state before a support plan can commence. Any required work will be agreed in advance and invoiced separately with all costs based on my daily or hourly rates (see below).
  7. On one of the above plans, the chances of something going wrong with your site will be greatly reduced however, I can’t guarantee that something won’t go wrong. If it does though, you’ll be in a good position for it to be investigated and you’ll be well looked after until it’s fixed.

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